eh777 Privacy Policy — Your Information Is Our Responsibility

eh777 ("we", "us", "platform") is committed to providing a safe and reliable online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") applies to all members who use our website eh777.lat.

This Policy describes what personal information we collect, why we collect it, how we use it, who it may be shared with, and what steps we take to protect your information. By creating an account or using our services on the platform, you consent to the terms of this Privacy Policy.

We may revise this Policy from time to time. For any significant changes, we will notify you through the platform. The revised Policy will take effect from the date it is published.

eh777 collects the following types of information to operate its services smoothly, verify accounts, ensure security, and improve the user experience.

2.1 Registration and Identity Information

When you open an account with eh777, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Preferred username and password

2.2 Financial and Transaction Information

To process deposits and withdrawals, we collect the following financial information:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction amount and time
• Payment method type
• Transaction reference number

We never store your full bank account details or card number on our servers.

2.3 Usage and Technical Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system
• Time spent on the platform and pages visited
• Gaming activity and betting history
• Information from cookies and similar tracking technologies

2.4 Communication Information

When you contact our customer support team — via live chat or email — the content of your messages and your communication history are recorded in our system.

eh777 uses your information only for lawful purposes and within the limits set out in this Policy. We use your personal information for the following reasons:

3.1 Account Management and Verification

We use registration information to verify your identity and age, create and manage your account, and ensure your access to our services. The age verification process is essential to prevent users under 21 from creating accounts.

3.2 Processing Financial Transactions

Financial information is used to process your deposit and withdrawal requests, maintain transaction history, and prevent potential fraud. This information is necessary for managing the minimum deposit of ৳300 and the minimum withdrawal of ৳500.

3.3 Security and Fraud Prevention

Technical and usage data is analysed to detect suspicious activity, prevent the creation of multiple accounts, and ensure the overall security of the platform.

3.4 Customer Support Improvement

Communication information is used to answer your questions, resolve issues, and provide our 24/7 live chat support in Bengali.

3.5 Responsible Gaming

Your gaming activity patterns are analysed to identify potentially risky behaviour. This information is also used to provide voluntary limit-setting or self-exclusion options when needed.

eh777 does not sell, rent, or exchange your personal information with third parties without your permission. However, your information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Trusted third-party service providers for payment processing, identity verification, and technical services may have access to the minimum information necessary. These partners are required to use the information only for the specified purpose and in accordance with our instructions.

4.2 Legal Obligations

We may be legally required to disclose information to comply with a court order, government directive, or applicable law. Any such disclosure is kept to a minimum and, where possible, you will be notified in advance.

4.3 Fraud and Security Threat Prevention

Necessary information may be shared with relevant authorities to assist in investigating potential fraud, money laundering, or other unlawful activity.

4.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. In such cases, we will notify you in advance and ensure that the new entity follows the terms of this Policy.

eh777 follows industry-standard security technologies and practices to protect your personal information. The key components of our security framework are:

5.1 Encryption Technology

Our platform uses SSL (Secure Sockets Layer) encryption, which keeps all information transmitted between your browser and our servers secure. The "https" prefix and lock icon in the website address confirm a secure connection.

5.2 Access Controls

Only authorised staff have access to the information needed to carry out their duties. All staff are bound by confidentiality agreements and participate in regular data protection training.

5.3 Server Security

Our servers are hosted in secure data centres and are protected through firewalls, intrusion detection systems, and regular security audits.

5.4 Password Protection

Your password is hashed and stored using strong encryption algorithms. No member of our staff can view or access your password.

Cookies and similar technologies are used on the eh777 website to improve your experience and ensure the functionality of our services.

6.1 Essential Cookies

These cookies are essential for the basic operation of the website. They are used to maintain your login session, perform security verification, and keep the core features of the platform active. Disabling these cookies will prevent the website from functioning correctly.

6.2 Performance Cookies

These cookies are used to analyse how you use the platform. This information helps us improve our services and resolve technical issues more quickly.

6.3 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may cause difficulty in using some features of our service.

As an eh777 user, you have the following rights over your personal information:

7.1 Right to Access Your Information

You may request a copy of the information we hold about you at any time. We will respond within a reasonable time of receiving your request.

7.2 Right to Correct Your Information

If your information is incomplete or incorrect, contact us to have it corrected. It is our responsibility to ensure that accurate information is always reflected in your account.

7.3 Right to Close Your Account

You may request to close your account at any time. Even after account closure, we may be required to retain certain information for a specified period to meet legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can let our support team know at any time. Urgent transaction-related notifications are exempt from this opt-out.

7.5 Right to Submit a Complaint

If you have any concerns about the protection of your information, please contact us directly in the first instance. We will always try to resolve your complaint promptly and effectively.

eh777 retains your personal information only for as long as necessary to fulfil the relevant purpose.

8.1 Active Accounts

While your account is active, your full profile information and transaction history are retained.

8.2 Closed Accounts

Even after an account is closed, certain necessary information may be retained for a specified period to meet legal, regulatory, and anti-fraud obligations. After the specified period has passed, the information is securely deleted.

8.3 Transaction Records

Financial transaction records may be retained for an extended period, as they may be needed to meet legal requirements and resolve disputes.

eh777 strictly provides services only to users aged 21 and above. We do not knowingly collect any information from minors.

If we become aware that a minor is using our services or that their information has been collected, we will immediately close that account and delete the relevant information.

If you believe a minor is using our platform, please contact us immediately.

eh777 may review and update this Privacy Policy from time to time. The Policy may be revised due to technical changes, the addition of new services, or legal requirements.

For significant changes, we will publish a notice on our platform. You are advised to check this page regularly.

Continued use of the platform after any revision will be considered your acceptance of the updated Policy.

If you have any questions, concerns, or requests about this Privacy Policy, please do not hesitate to contact us. Our privacy and data protection team is always ready to help you.